Frequently Asked Questions

What does Old Bat Society sell?

We create statement T-shirts, V-necks, sweatshirts, hoodies, and personalized apparel for women who are older, bolder, and completely done caring what everyone thinks.

Are your products made to order?

Yes. Each item is printed after your order is placed and carefully checked before shipping. Production normally takes 1–3 business days.

How long will my order take to arrive?

Standard shipping usually takes 5–7 business days after production.

The estimated total delivery time is:

1–3 business days for production + 5–7 business days for shipping

Delivery times are estimates and may be affected by holidays, weather, customs, or carrier delays.

Do you offer expedited shipping?

When available at checkout, expedited shipping may shorten the estimated total delivery time by up to three business days.

Expedited shipping reduces transit time but does not eliminate the time needed to produce your order.

How can I track my order?

Once your order ships, we will email you a tracking number. Tracking information may take 2–5 business days to update.

If tracking has not updated after five business days, please contact us and include your order number.

How does the Bat Pack discount work?

Mix and match eligible T-shirts, V-necks, sweatshirts, and hoodies:

Buy 2 items — Get free shipping
Buy 3 items — Save 15%
Buy 4 or more items — Save 20%

Eligible discounts are applied automatically at checkout.

How do I choose the right size?

Please check the size chart on the product page before ordering. Measurements and fits may vary between T-shirts, V-necks, sweatshirts, and hoodies.

If you prefer a relaxed or oversized fit, consider ordering one size larger.

Can I personalize my item?

Selected products allow you to add a year, name, title, or other personalized detail. Available options will appear on the product page.

Please review all personalized information carefully before placing your order. We print the details exactly as submitted.

Can I change or cancel my order?

Please contact us within 24 hours of placing your order if you need to change or cancel it.

Cancellations requested within 24 hours are free. After 24 hours, the order may have entered production, and production costs may be deducted from your refund.

Orders that have already shipped cannot be canceled.

What is your return policy?

Eligible non-personalized items may be returned within 30 days of delivery. Items must be unworn, unwashed, undamaged, and in their original condition.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Please contact us before returning any item.

Can personalized items be returned?

Because personalized products are made especially for you, they cannot be returned or exchanged unless they arrive damaged, defective, or different from the personalization submitted with your order.

What if my item arrives damaged or incorrect?

Please contact us within seven days of delivery and include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost.

Why does the color look slightly different?

Colors may appear slightly different because of screen settings, lighting, garment color, and the printing process. Small variations are normal and make each printed piece unique.

How should I care for my printed apparel?

For the best results:

Wash inside out with cold water
Use a gentle cycle
Wash with similar colors
Do not use bleach
Tumble dry on low or hang to dry
Do not iron directly over the print
Do not dry clean

How can I contact you?

Our customer support service is available 24 hours a day, seven days a week.

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